1. Are the products you use safe for children/pets?
All
of our cleaning agents have been tested to make
sure that they are completely safe for your family,
pets, and of course, your carpet and furniture.
We do not use your water or disposal facilities.
We bring our own softened, conditioned water and
haul away all waste in our specially equipped trucks.
2. Do you "dry clean" carpets?
No.
This method is NOT recommended by any major carpet
maker. In its maintenance literature, the world's
largest carpet maker, Shaw Industries, warns against
using this method, particularly on cut pile carpets.
It has very limited potential for soil removal,
as no real extraction is utilized. The spinning
pad can also cause swirl marks and fiber distortion.
3.
What is Microban Disinfectant Spray?
Click
Here to read about Microban Disinfectant Spray
4.
How long does it take for the carpet to dry after
cleaning?
While
many factors such as humidity, ventilation, air
movement, type of carpet, etc. affect drying times,
normal drying time is four to six hours.
5.
How is your method different from all the others?
The
Butler unit uses a low moisture system of hot water
extraction. We use approximately half the water
of most other extraction systems. Pressure and temperature
are carefully controlled to ensure that carpets
are cleaned thoroughly and safely.
6.
How often should carpets be cleaned?
The
leading manufacturers in the carpet industry recommend
your carpets be professionally cleaned every 12-18
months.
7.
Will carpet get dirty faster after it has been cleaned?
No.
This old wives tale can be traced backed to the
days when carpets were cleaned with the shampoo
method. The shampoo residue did cause rapid re-soiling.
Today's modern synthetic detergents do not leave
a sticky residue behind. Our high powered truck
mounted system uses only a small amount of very
effective cleaning agent and recovers over 95% of
all moisture used. The end result is a clean carpet
that will stay cleaner longer and be better able
to withstand future soiling. An application of DuPont
Teflon is also recommended after cleaning to restore
soil and stain resistance that wears off over time.
8.
What is that dark line on my carpet by the walls? Can you get it clean?
Yes.
 In the industry, this is called a filtration line. Its caused, generally on the second floor, because dirt, dust, soot and pollutants circulating in the air and settling in the carpet.
Cleaning can improve the filtration line so that it can blend in with the rest of the carpet.
9.
Do protectors really work?
Yes.
They are not the miracle some people think they
should be. They do make it easier for substances
to be removed from the fiber by holding the stain
in a layer of the protector. Removing the stain
can sacrifice the protector, which can be replaced.
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